Questions? Start a chat with one of our customer service agents.

Questions? Send our customer service team an email.

Questions? Give our customer service team a call. Monday - Friday 09:00 AM - 05:00 PM EDT

Alex Evenings

<div data-block="true" data-editor="bj4in" data-offset-key="4usg6-0-0" id="isPasted"><div data-offset-key="4usg6-0-0"><span data-offset-key="4usg6-0-0"><span data-text="true" style="font-size: 16px;">We&apos;re sorry your order did not work out as expected.&#xA0;</span></span></div></div><div data-block="true" data-editor="bj4in" data-offset-key="dtf5g-0-0"><div data-offset-key="dtf5g-0-0"><span data-offset-key="dtf5g-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="bj4in" data-offset-key="3qlst-0-0"><div data-offset-key="3qlst-0-0"><span data-offset-key="3qlst-0-0"><span data-text="true" style="font-size: 16px;">To get the return or free exchange process started, please go to our return portal and follow the steps. You can access the portal here: </span></span><span style="font-size: 16px;"><a href="https://alexevenings.com/pages/start-a-return" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="3qlst-1-0"><span data-text="true">Return Portal</span></span></a></span><span data-offset-key="3qlst-2-0"><span data-text="true" style="font-size: 16px;">.</span></span></div><p><br><span style="font-size: 16px;">Be sure to have your order number ready.</span></p><p><span style="font-size: 16px;">If you have any questions about your return, or need assistance with our return portal, please email us at <a href="mailto:alexevenings@alexapparel.com" style=" text-decoration: none;" id="isPasted">hello@alexevenings.com</a>.&#xA0;</span></p></div>

Click here to learn more about the refund process.

How do I make a return or exchange?

Returns & Refunds

What’s your return & exchange policy?

Will you send me a QR code for my return label?

When will I get my refund?

What if my order isn't eligible for a return or exchange?

Do you ship? How much does shipping cost?

When will my order ship/arrive?

Do you offer free shipping?

Do you offer express shipping?

How do I track my order?

My shipped package is missing. What can I do?

Shipping

Can I cancel my order?

Can I edit my order?

Can I change my payment method?

How do I apply promo/discount codes to my order?

Order Management

What if my order arrives damaged?

What if I receive the wrong item(s) in my order?

What if an item is missing from my order?

Damaged or Incorrect Orders

What's my size?

Is there a difference between petite and regular sizing?

Can I try your clothing on before buying?

Can I purchase additional fabric?

How do I stop glitter from shedding?

Where do you source from?

Product Questions

How do I make a return or exchange?Updated 13 days ago