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Alex Evenings

<p id="isPasted">We do not accept returns or exchanges for sale items, jewelry, or items outside of the 30-day return window.</p><p>In these cases, we recommend our resale platform, AE Encore, where Alex Evenings customers can resell gently used items to other customers. You can learn more about the selling process here: <a href="https://resale.alexevenings.com/about/info">AE ENCORE</a>.&#xA0;</p>

Click here to learn more about our resale program, AE Encore.

What if my order isn't eligible for a return or exchange?

Returns & Refunds

What’s your return & exchange policy?

How do I make a return or exchange?

Will you send me a QR code for my return label?

When will I get my refund?

Do you ship? How much does shipping cost?

When will my order ship/arrive?

Do you offer free shipping?

Do you offer express shipping?

How do I track my order?

My shipped package is missing. What can I do?

Shipping

Can I cancel my order?

Can I edit my order?

Can I change my payment method?

How do I apply promo/discount codes to my order?

Order Management

What if my order arrives damaged?

What if I receive the wrong item(s) in my order?

What if an item is missing from my order?

Damaged or Incorrect Orders

What's my size?

Is there a difference between petite and regular sizing?

Can I try your clothing on before buying?

Can I purchase additional fabric?

How do I stop glitter from shedding?

Where do you source from?

Product Questions

What if my order isn't eligible for a return or exchange?Updated 13 days ago