Click here to learn more about damaged orders.

In the unlikely event that you received damaged merchandise, please notify us immediately at 1-888-ALEX-EVE, Monday - Friday from 9 AM to 5 PM ET, or email <a data-fr-linked="true" href="mailto:hello@alexevenings.com">hello@alexevenings.com</a>.Please include your order number and a photo of the damages.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What if my order arrives damaged?

Click here to learn about incorrect orders.

In the unlikely event that we inadvertently sent you incorrect merchandise, please notify us immediately at 1-888-ALEX-EVE, Monday - Friday from 9 AM to 5 PM ET, or email <a href="mailto:hello@alexevenings.com">hello@alexevenings.com</a>.Please include your order number and a photo of the item received as well as the name of the missing item(s).&#xA0;While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What if I receive the wrong item(s) in my order?

In the unlikely event that an item was missing from your order, please notify us immediately at 1-888-ALEX-EVE, Monday - Friday from 9 AM to 5 PM ET, or email <a href="mailto:hello@alexevenings.com">hello@alexevenings.com</a>.Please include your order number and name or style number of the missing item(s).While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What if an item is missing from my order?

Questions? Start a chat with one of our customer service agents.

Questions? Send our customer service team an email.

Questions? Give our customer service team a call. Monday - Friday 09:00 AM - 05:00 PM EDT

Alex Evenings

Find answers about missing, damaged, or incorrect items in your order.

Damaged or Incorrect Orders

What’s your return & exchange policy?

How do I make a return or exchange?

Will you send me a QR code for my return label?

When will I get my refund?

What if my order isn't eligible for a return or exchange?

Returns & Refunds